How many points? (Can they open another card to get another bonus?)
Are all the points in one account?
Have they sold before? How many points and when? Has the travel completed? (Can check our old docs, e-tickets, and/or send the FFN # to Dudi for backend research)
Have they booked for anyone before (self, family with same last name, family with different last name, friends)? Has the travel completed?
Ask when miles expire. Ensure it's not less than a year. If it is, they can purchase a magazine subscription or donate online to extend expiration.
If uneven size, you can ask if they have SPG or Diner's Club to top off with.
Offer rate, and it's resulting dollar amount.
"Tell them that a CC in their name is needed. Explain how we book tickets from their account.
-Can be any card in their name. Does not have to be their AA card. "
Explain that we will booking flights from their account and they will see charges on their credit card, will receive emails and possibly phone calls from AA.
Explain risk when selling AA. Explain why we recommend selling the entire account.
Do they have status?
"AA May call the Account holder:
If they are selling for someone else, make sure that the actual account holder understands what is occurring and that the email/phone on file may be contacted. "
Max gross for MRBP is 2.85m
ERROR: Max gross for MRBP is 2.85m